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Home
> Non-profit associations |
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Technical Support Associate/Sr. Technical Support Associate |
| Eligibility : |
UG - Any Graduate - Any Specialization,PG - Any PG Course - Any Specialization |
| Location : |
PUNE |
| State |
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| Designation : |
Technical Support Associate/Sr. Technical Support Associate |
| Details :: |
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The company is a leading global technology services company delivering business solutions to its clients. The company founded the information technology outsourcing industry 45 years ago. Today, The company delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, health care, communications, energy, transportation, and consumer and retail industries and to governments around the world.''What we Do:''Over 44 years, The company evolved from a $1,000 investment into a $20+ billion technology services industry leader. The people of The company deserve the credit.
ESSENTIAL FUNCTIONS:
Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps.
The Technical Support Associate is able to resolve problems immediately, typically using the Knowledge Base and other Help desk tools.
The Technical Support Associate may provide guidance/training for less experienced personnel.
Desired Profile
Qualification :
10+2 years of formal education. This candidate should not be in regular college or pursuing any form of correspondence-education. He should also have 2 years of work experience after completing his 12th std.
Graduates from any stream are welcome.
BE first class will only be considered if the candidate has 1-2 years of work experience. (new).
10+3 years of Diploma is also Welcome(from any Polytechnic Institute).
Undergraduates - Currently not pursuing studies having 20 months of work experience in any industry.
Required Skill Sets :
Willing to Work in a 24*7 environment.
Strong written and verbal English communication skills.
Working knowledge of desktop PC and peripheral devices.
Proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook) .
Proven understanding of Windows OS (XP/2000/ NT) in a network environment .
Proven knowledge in Word Processing, Spreadsheet and Database Software packages .
Customer support experience required .
Flexibility in work schedule and processes .
Professional customer service skills and a positive attitude required . Possess analytical problem solving skills .
Good time management skills .
Ability to handle difficult or irate customers .
Ability to respond to and resolve customer inquiries .
Ability to listen effectively .
Ability to follow procedural guidelines to respond to and/or research customer questions .
Ability to work in a team environment .
Ability to diagnose and resolve customer problems via the telephone
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| Last Date : |
2008-02-17 |
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| Keywords: jobs, non-profit jobs, nonprofit jobs, association jobs, non profit career, available job nonprofit online, nonprofit executive jobs |
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